Free lesson preview · Lesson 5 of 5 · 4 min
Draft Your After-Hours Auto-Reply
Set up a warm auto-reply so customers who message after close feel handled, not ignored.
A message at 9pm that hears nothing back feels ignored. A good auto-reply feels handled.
- Set expectations: when you're open, when they'll actually hear back
- Handle the emergency: give a real path for urgent stuff, or say plainly you'll respond in the morning
- Point them somewhere: booking link, website, FAQ — so they can self-serve
- Sound human: warm and short, not a robot voice
In practice
Tell AI your real hours, your honest emergency policy, and one self-serve link, and ask for a warm reply under 50 words. Write it once, paste it into your phone or email, and it works every night.
The rest is free too — it just needs a seat.
- The full lesson, including the parts that do the heavy lifting
- 2 copy-paste prompt templates
- A worked example — real prompt in, real output out
- A do-it-now checklist
- The 2 mistakes everyone makes (and how to dodge them)
- A quick check-your-understanding quiz
- Practice on YOUR business with Alta, the AI coach
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